Return, Exchange, and Refund Policy

🔄 Return, Exchange, and Refund Policy – TheVanya’s

Initiate your Return/Exchange/Replacement in just one step 👉 Click Here to proceed.

We request you to kindly go through our Return & Exchange Policy to clearly understand the process — this helps us solve issues quickly. We always recommend checking our Size Chart before placing your order. Please note: the chart shows dress measurements (not body measurements).

👕 Not sure about your size? Choose one size bigger to enjoy a comfortable, worry-free shopping experience.

📌 General Terms

Request Timeframe: All return or exchange requests must be initiated within 3 days of delivery.
Single Request per Order: Only one request per order return, Replacement or exchange) is allowed.
Shipping charges and COD charges are non-refundable in case of exchange or replacement.
Please record a video while opening the parcel.
Please also record a video while packing the return parcel.

🔄 Return and Exchange Policy

Eligibility Criteria:

Requests can be initiated once per order and within 3 days of delivery.
Product(s) are unused and unwashed.
Tags are intact.
Items not purchased during sale/clearance offers (e.g., BuyoneGetOne offer, Stock Clearance).
Product(s) not custom-altered/tailored by the customer.
Free gifts/offers must also be returned with the main item.
Customers must pack the correct item (same SKU/serial number) and record a clear, continuous packing video.

Ineligible Returns:

Customized/altered products.
Sale(Buy one Get One/Stock clearance ) products.
Used/washed items (signs of wear, stains, odors, damage).
Missing tags or packaging.
Partial return of sets (e.g., dupatta or blouse only).
Minor color variations (due to lighting/fabric dye).
Subjective reasons (disliking design/style).
Issue report of damage and missing items without 360° unboxing video.
Requests made after 72 hours of delivery.
Returns without proper packaging or missing order details.

💳 Refund Policy

All refunds are issued only via store credit/gift cards (valid for 1 year).

Refunds (store credit ) are available only in cases of:

Incorrect product received.
Applicable for damaged, or defective product deliveries.
Store credit can be used for future purchases but cannot be combined with offers/coupons.
Issued within 5–7 working days after inspection.
Purchases made with store credit or gift cards are not eligible for return/exchange.

📹 Damaged/Incorrect/Missing Products

Claims require a clear 360° unboxing video from parcel opening to product inspection (no cuts/pauses).
Video must capture packaging, seal, and product condition.
Inform us within 72 hours of delivery.
Reverse pickup or self-return options available (based on location).
No return fee for damaged/incorrect items (video proof required).

🔁 Exchange Policy

Size Exchange/Replacement: Replacement must be of equal or higher value.
Exchange request must be made within 72 hours of delivery.
If requested size is unavailable, exchange with another product will be offered.
Reverse pickup fee: ₹200 per product (paid by customer).
Only one exchange allowed per order.

📦 Return/Exchange Process

Step 1: Click Here to initiate request.
Step 2: Select the appropriate option (size exchange/replacement) from the portal.

Shipping Options:

Reverse Pickup: Arranged within 2–4 working days (if eligible).
Self-Return: Use a traceable method & mention name, order ID, mobile number.
Processing Timeline: Exchange/replacement processed in 3 working days after receiving the item.
Overall process: from reverse pick up to deliver exchange product take 15–20 working days

Charges:

No shipping charges charged for damaged/incorrect items (video proof required).
If Customer-initiated exchanges Or Replacement: ₹200 reverse pickup or Reship courier fee per product.

❌ Cancellation Policy

We do not accept cancellations. Once an order has been placed and confirmed, it cannot be cancelled.

Non-Shipment / Product Unavailability: In the event the ordered product cannot be shipped due to unavailability or any unforeseen reason, we will proactively assist the customer in replacing the product with another product of equal or higher value, as per the customer's preference and availability.

TheVanya's reserves the right to cancel an order in the event of product unavailability or repeated cancellations, in which case a suitable replacement or store credit will be issued.

🚫 Fraudulent Returns

Sending wrong, unrelated, or intentionally damaged items will be treated as fraudulent.
Such returns will be rejected and refund/exchange denied.
TheVanya's records all unpacking videos at our warehouse.
Evidence may be shared during disputes to protect against fraudulent claims.

📮 Delivery Issues

Do not accept parcels that are open, tampered, or damaged.
Report non-delivery within 48 hours of tracking status showing “Delivered.”
For assistance, WhatsApp +91-9958544312 or email info@thevanyas.com.