Return, Exchange, and Refund Policy

🔄 Return, Exchange, and Refund Policy – TheVanya’s

Initiate your Return/Exchange in just one step 👉 Click Here to proceed.

We request you to kindly go through our Return & Exchange Policy to clearly understand the process — this helps us solve issues quickly. We always recommend checking our Size Chart before placing your order. Please note: the chart shows dress measurements (not body measurements).
👕 Not sure about your size? Choose one size bigger to enjoy a comfortable, worry-free shopping experience.

📌 General Terms

Request Timeframe: All return or exchange requests must be initiated within 3 days of delivery.
Single Request per Order: Only one request per order (cancellation, return, or exchange) is allowed.

🔄 Return and Exchange Policy

Eligibility Criteria:

Requests can be initiated once per order and within 3 days of delivery.
Product(s) are unused and unwashed.
Tags are intact.
Items not purchased during sale/clearance offers (e.g., Buy one Get One, Stock Clearance).
Product(s) not custom-altered/tailored by the customer.
Free gifts/offers must also be returned with the main item.
Customers must pack the correct item (same SKU/serial number) and record a clear, continuous packing video.

Ineligible Returns:

Customized/altered products.
Sale(Buy one Get One/Stock clearance ) products.
Used/washed items (signs of wear, stains, odors, damage).
Missing tags or packaging.
Partial return of sets (e.g., dupatta or blouse only).
Minor color variations (due to lighting/fabric dye).
Subjective reasons (disliking design/style).
Opening without 360° unboxing video.
Requests made after 72 hours of delivery.
Returns without proper packaging or missing order details.

💳 Refund Policy

All refunds are issued only via store credit/gift cards (valid for 1 year).
Store Credit Refunds:
- Applicable for wrong, damaged, or defective product deliveries.
- Issued within 5–7 working days after inspection.
- Store credit can be used for future purchases but cannot be combined with offers/coupons.
- Purchases made with store credit or gift cards are not eligible for return/exchange.

📹 Damaged/Incorrect/Missing Products

Claims require a clear 360° unboxing video from parcel opening to product inspection (no cuts/pauses).
Video must capture packaging, seal, and product condition.
Inform us within 72 hours of delivery.
Reverse pickup or self-return options available (based on location).
No return fee for damaged/incorrect items (video proof required).

🔁 Exchange Policy

Size Exchange/Replacement: Replacement must be of equal or higher value.
Exchange request must be made within 72 hours of delivery.
If requested size is unavailable, exchange with another product will be offered.
Reverse pickup fee: ₹150 per product (paid by customer).
Only one exchange allowed per order.

📦 Return/Exchange Process

Step 1: Click Here to initiate request.
Step 2: Select the appropriate option (size exchange/replacement) from the portal.

Shipping Options:

Reverse Pickup: Arranged within 2–5 working days (if eligible).
Self-Return: Use a traceable method & mention name, order ID, mobile number.
Processing Timeline: Exchange/replacement processed in 3–5 working days after receiving the item. Overall process: 15–20 working days.

Charges:

Free shipping for damaged/incorrect items (video proof required).
Customer-initiated exchanges: ₹150 reverse pickup fee per product.

❌ Cancellation Policy

COD Orders: Cancellable within 24 hours.
Prepaid Orders: 5% payment gateway fee deducted, balance refunded as store credit.
TheVanya’s reserves the right to cancel orders for product unavailability or repeated cancellations.

🚫 Fraudulent Returns

Sending wrong, unrelated, or intentionally damaged items will be treated as fraudulent.
Such returns will be rejected and refund/exchange denied.
TheVanya's records all unpacking videos at our warehouse.
Evidence may be shared during disputes to protect against fraudulent claims.

📮 Delivery Issues

Do not accept parcels that are open, tampered, or damaged.
Report non-delivery within 48 hours of tracking status showing “Delivered.”
For assistance, WhatsApp +91-9958544312 or email info@thevanyas.com.